TESCO Mobile Ireland had a dated customer self-service website which was difficult to use, resulting in a bad user experience. We have been asked to help with a redesign and implementation of the self-service site.
Working closely with the TESCO team, we quickly provided a design concept showing a greatly improved interface. TESCO were impressed by the design and requested it be implemented. Within a 8 week timeframe our team designed, developed and deployed the updated site.
- Improved navigation and clearer presentation of customer information
- Overall improved customer experience (measured)
- Reduced number of customer support calls